Frequently Asked Questions
baijj FAQ — Answers to All Questions Here
From opening an account to withdrawing via bKash, game rules to bonuses — find clear and simple answers to any question about baijj on this page.
baijj is committed to giving players in Bangladesh the best online casino and betting experience. Whether you are a new player or experienced — reading the questions below will tell you everything you want to know about the deposit and withdrawal process, bonus terms, game rules and safe gaming. If you cannot find your question our 24/7 Bengali support team is always ready.
Account and Registration
To register at baijj you need an active mobile number, an email address and a strong password. During registration you must confirm that you are at least 21 years old. With the correct information the whole process is completed in just a few minutes.
baijj is for players aged 21 and above only. Opening an account for a minor is strictly prohibited. We verify age to ensure responsible gaming.
No. Each person may hold only one account. Creating multiple accounts is a violation of baijj rules and risks suspension of all accounts. If you have any issue please contact our support team.
Click the "Forgot password?" option on the login page and enter your registered mobile number or email. A verification code will be sent. Enter the code and set a new password. The whole process is done in just a few minutes.
Yes, you can update your mobile number and email from account settings. However, some changes may require identity verification. If you have any issue contact us directly via live chat or email.
Deposits and Withdrawals
Deposits from bKash are usually instant. The balance updates within a few minutes of a successful payment. If there is a slight delay due to network issues please let our support know.
The minimum deposit amount is ৳200 (for all methods) and the minimum withdrawal amount is ৳500. Amounts below these limits cannot be processed. You can play safely even with small deposits made at your convenience.
Yes, baijj accepts all major mobile banking methods including Nagad, Rocket and Upay. Direct bank transfer is also available. The minimum deposit is the same for all methods — ৳200.
After a withdrawal request is verified, the money generally arrives within 15 minutes to 2 hours. Bank transfers may take a little longer. If there is a slight delay during peak hours please wait or contact support.
baijj itself does not charge any extra fees. However your mobile banking service (bKash, Nagad, Rocket) may apply its own transfer charges — please check their policies for details.
If a withdrawal request is pending for more than 2 hours, contact us immediately via live chat or send an email to [email protected]. Providing the request number and payment method details will help us resolve it quickly.
Games and Rules
To bet on BPL or any other cricket tournament you need sufficient balance in your account. Go to the cricket section, select your preferred match and set the amount within the available markets. Bets can be changed until the match starts.
Yes. baijj slot games are developed by world-leading providers including Pragmatic Play, PG Soft and JILI. These games run on RNG (Random Number Generator) technology which ensures every result is completely random.
RTP (Return to Player) is the long-term average return rate of a game. For example, a 96% RTP means that over a long period an average of ৳96 may be returned for every ৳100 wagered. This is a statistical average, not a guarantee for every session.
Yes, baijj is fully mobile-friendly. You can play directly in the browser on any Android or iOS device — no separate app download is needed. Slots, cricket betting and live casino all work equally well on mobile.
In live casino you can play in real time with a real dealer. baijj offers live blackjack, roulette, baccarat and live show games from top providers such as Evolution Gaming and Ezugi. A high-quality video streaming connection will give you the best experience.
Bonuses and Promotions
When you open a new account and make your first deposit, baijj gives a 100% match bonus up to ৳8,000. That means depositing ৳5,000 lets you start playing with ৳10,000 in total. The bonus is added automatically.
The welcome bonus wagering requirement is 25 times (25x). For example, if you receive a ৳1,000 bonus you must place a total of ৳25,000 in bets before withdrawing. See the terms and conditions page for full details.
The baijj VIP program has four tiers — Bronze, Silver, Gold and Platinum. You move up step by step through regular play. Weekly cashback goes up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum.
Cashback is given on a weekly basis and depends on the net loss from the previous week. It is credited to your account at the rate set for your VIP tier. Check the promotions section of your account for the exact amount.
Yes, baijj runs promotions during Eid, the BPL season, T20 World Cup and other special events. Visit the site regularly and keep notifications on to receive these offers in time.
Security and Responsible Gaming
Yes. baijj uses SSL encryption technology to keep all your personal and financial information secure. We never sell your information to third parties. See the privacy policy for more details.
Change your password immediately and contact us via live chat or at [email protected]. Our security team will verify the account quickly and temporarily lock it if needed. Use a strong password and two-factor authentication.
Yes. baijj places the highest importance on responsible gaming. You can set daily, weekly or monthly deposit limits from account settings. Once a limit is set it takes a short time to come into effect.
Through self-exclusion you can close your account yourself for a set period or permanently. To apply, send a request to [email protected] or via live chat. We will take action immediately.
baijj provides 24/7 live chat support in Bengali. You can open the live chat from any page on the site and ask questions directly. Use [email protected] for email. We do not have a phone or WhatsApp number.
It is important to stay aware of gaming addiction. If you feel you are losing control over your play, use self-exclusion and seek professional help. You will find more information on baijj's responsible gaming page.
Still have questions?
Our Bengali support team is available 24/7 — we will respond to any issue right away.
Live Chat
Direct support in Bengali 24/7. Start a chat from any page on the site.
Email Support
[email protected] — send any question or complaint and receive a quick reply.
Terms and Conditions
For details on bonuses, gaming policies and more see the Terms and Conditions page.