baijj Privacy Policy

1. Introduction and Applicability

baijj ("we", "our" or "platform") is a platform providing online casino and betting services in Bangladesh. This privacy policy applies to baijj's website (https://baijj.cam) and all associated services.

Through this privacy policy, we want to make clear how the information you provide is collected, processed, stored, and protected when you register on our platform, play games, make financial transactions, or use any of our services.

By using our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

2. Information We Collect

We collect only the information necessary to provide our services. The categories of information are listed below:

2.1 Identity Information

• Full name (in Bengali and English)
• Date of birth (for age verification)
• National Identity Card number (NID) or passport number
• Current address
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Gaming Activity Information

• Game play history and results
• Betting patterns and amounts
• Bonus and promotion redemption details
• VIP level and reward achievement details

2.4 Technical Information

• IP address and geographic location
• Device type, operating system, and browser information
• Session duration and login activity
• Information collected through cookies and similar tracking technologies

3. How We Collect Information

We collect your information through various methods. It is our responsibility to ensure transparency in each method.

3.1 Direct Collection

You provide information directly to us when you fill in a registration form, complete the identity verification (KYC) process, or contact our support team.

3.2 Automatic Collection

When you browse our platform, our servers automatically collect technical information. This includes IP addresses, page visit logs, and session data.

3.3 Through Third Parties

Some information is verified through payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and fraud prevention systems.

4. Purpose of Using Information

We use your information for the following legitimate purposes:

• Account Management: Verifying your registration, keeping your account active, and ensuring secure login.
• Service Delivery: Managing gaming activities, awarding bonuses, and providing VIP benefits.
• Financial Transactions: Processing your deposits and withdrawals, and maintaining transaction records.
• Identity and Age Verification: Confirming the 21+ age requirement and complying with anti-money laundering (AML) regulations.
• Fraud Prevention: Detecting unusual activity and protecting the security of the platform.
• Customer Support: Resolving your complaints and queries and ensuring 24/7 support.
• Responsible Gaming: Identifying patterns of excessive gaming and providing assistance.
• Communication: Informing you about important updates, policy changes, and relevant offers.

5. Data Storage and Security

We use industry-standard security technologies to protect your information.

5.1 Technical Safeguards

• SSL Encryption: All data transfers are secured through 256-bit SSL encryption.
• Database Encryption: All stored sensitive information is kept in encrypted form.
• Firewall and Access Control: Strict controls are in place to prevent unauthorised access.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities on the platform.

5.2 Retention Period

We retain your information for as long as your account remains active. Even after account closure, financial and transaction-related records may be retained for a specified period in accordance with applicable regulations. Once that period expires, the information is securely deleted.

6. Sharing Information with Third Parties

We never sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Information necessary for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and fraud prevention services is shared with partner service providers. These partners may use the information only for the specified purpose.

6.2 Legal Obligations

We may be legally required to disclose information to relevant authorities in response to a court order, government directive, or lawful investigation.

6.3 Corporate Changes

In the event of a business merger or acquisition, user information may be transferred. We will notify you in advance in such circumstances.

7. Cookies and Tracking Technologies

Cookies are small data files stored in your browser that help improve the functionality of our platform.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and operate core functionality.
• Functional Cookies: Remember your language preferences and settings.
• Analytics Cookies: Monitor platform usage to help improve our services.

7.2 Cookie Control

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.

8. Your Rights

You have the following rights regarding your personal information:

• Right to Know: You have the right to know what information we are collecting and processing about you.
• Right to Correction: You may request correction of any inaccuracies in the information we hold about you.
• Right to Deletion: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In some cases, you may request that the processing of your information be limited.
• Right to Data Portability: You may request a copy of your information in a structured, readable format.
• Right to Object: You may object to marketing communications or certain processing activities.

To exercise these rights, please contact our support team. We are obliged to respond to your request.

9. Account Deletion and Data Destruction

You may request to close your baijj account at any time. The process for closing your account:

• Submit a request through our 24/7 live chat.
• Send an email to [email protected].
• After receiving your request, we will complete verification and close the account.

After account closure, certain records may be required to be retained for a specified period under financial regulatory rules. Once that mandatory retention period ends, all information will be securely destroyed.

10. Privacy of Minors

baijj's services are intended only for individuals aged 21 or older. We never knowingly collect information from minors.

During the registration process, we confirm a user's age through a national identity card or other age-verifying documents. If we ever become aware that a minor is using our platform, we will immediately close that account and delete all associated information.

A note to parents — please be vigilant to ensure your children do not access this platform.

11. Policy Changes

We reserve the right to update or change this privacy policy at any time. If a significant change is made to the policy, we will:

• Display a clear notice on the platform.
• Send a notice to your registered email address.
• Update the date of the change on this page.

If you continue to use the platform after any changes, you will be considered to have agreed to the new policy. We encourage you to review this page periodically to stay informed about changes.

12. Contact

If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact us:

This privacy policy is written in Bengali and formulated in accordance with the laws applicable in Bangladesh. In the event of any conflict of interpretation, the Bengali version shall be considered authoritative.